We guarantee our products 100%. If, for any reason, you are not happy with your selection, you may return it within 21 days of delivery for a full refund. For returns within 21-60 days after delivery, a store credit will be issued.  Shipping is non-refundable. Store credit only on all Sale items. ALL JEWELRY MUST BE RETURNED IN ITS ORIGINAL CONDITION. We cannot accept any item that has obvious signs of use or damage.

To return, please follow steps below. 

1. Get a Return Merchandise Account (RMA) Number by sending email to info@bessheitner.com 

2. Securely pack your returns including the original packaging slip, and send to: Bess Heitner 510 E. 23rd Street, Ste. 10-H New York, NY 10010.

Special Sample Sales are considered final sales; in rare cases at our discretion, we may issue a store credit.