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Shipping/Returns
SHIPPING
• We do not ship to Post Office Boxes.
• When ordering, please enter a physical address for delivery.
• All orders are shipped within 48 hours unless an item is not in stock.
• For Rush Delivery, request UPS or FedEx 2nd Day or Next Day Air Service
RETURNS
We guarantee all our products 100%. If, for any reason, you are not happy with your selection, you may return it within 14 days of delivery for a full refund. Shipping is non-refundable. ALL JEWELRY MUST BE RETURNED IN ITS ORIGINAL CONDITION. We cannot accept any item that has obvious signs of use or damage.
REPAIRS
Any jewelry that needs repair within 60 days of receipt will be fixed at no charge provided there are no parts missing and the item has not been damaged by the recipient. If any stones need to be replaced there will be a charge for missing materials. There is no charge for labor or shipping. For repairs after 60 days there will be a charge for any missing materials and labor plus shipping. Any fee for shortening, lengthening or changing a design will be based on the number of strands and time involved and should be requested in advance.
To return, please follow steps below.
1. Get a Return Merchandise Account (RMA) Number by sending email to info@bessheitner.com
2. Securely pack your returns including the original packaging slip, and send to:
Bess Heitner
510 E. 23rd Street, Ste. 10-H
New York, NY 10010
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You will be notified by email when we receive returned items. We are not responsible for returned items that are lost during shipping. If you have any questions, please send email to info@bessheitner.com
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